FAQs

What are the delivery times ?

We ship your order anywhere in France within three to 5 days. The times indicated are average times and correspond to the processing, preparation and shipping times of the order (ex warehouse)

How to track my order ?

In order to track your order, we send you an email with your parcel tracking number when the product(s) leave our warehouse. You can also track the progress of your order through this page.

Can I return my order?

Even if we are sure of the quality of our products and the satisfaction of our customers, we offer Satisfied or Refunded for 30 days after receipt of the items!

Any opened cosmetic product cannot be refunded.

If you change your mind, you can return the product(s), (see our return policy).

Can I order on your site safely?

This site is 100% secure, first, the site you are visiting is on an HTTPS server (the little green padlock on the left side of the URL of this page is there to remind you).

Most sites only secure their "basket" and everything related to the payment of orders. On this site, ALL PAGES are secure and cannot be hacked or targeted by malware.

Then, we took the services of the WORLD leader in the protection of websites (McAfee) which monitors every second on all the data that passes through this site. He is there, he watches, and he makes sure that no one tries to hack the system).

And finally, concerning the payment, we use Mollie which is the reference in terms of security of transactions on the Internet.

In summary, orders are 100% secure.

What is the delivery time for a Colissimo?

For sending a Colissimo Overseas, allow 11 days (variable in times of crisis) for the delivery of your package.

As for our more economical offer (and therefore slower), count an indicative time of 20 to 30 working days depending on the destination. To be preferred only if you are not in a hurry.